FAQ

Proper care is essential to maintain the beauty and longevity of your jewelry from Wesley James Co. Here are some key guidelines: 1. **Storage:** Keep your jewelry in a safe and dry location, away from the elements. Exposure to moisture and air can cause damage over time. 2. **Brass Pieces:** If you have a brass piece, note that it may tarnish due to body oils and other environmental factors. To clean tarnished brass, soak it in a solution of vinegar and baking soda. This simple bath should effectively remove tarnish. 3. **Leather Items:** For jewelry made with leather, use a leather shine product to keep it looking its best. Regular maintenance will prevent the leather from drying out and cracking. 4. **General Tips:** Avoid exposing your jewelry to harsh chemicals, perfumes, and lotions, as these can cause damage. Always remove your jewelry before swimming or showering. By following these care instructions, you can ensure that your Wesley James Co. jewelry retains its elegance for years to come.

To ensure the longevity of your custom hat from Wesley James Co., it is crucial to care for it properly. We recommend placing your hat in a hat box, cardboard box, or any type of protective covering to shield it from water, dust, dirt, animals, or other elements that may damage the felt. It's equally important to store your hat in a dry, room-temperature environment, as felt is malleable and tends to bend and mold itself to its surroundings. You should obtain a felt hat brush to brush away dust and debris before wearing. By following these care guidelines, you can maintain the elegance and quality of your hat, allowing you to enjoy its Western elegance with a Bohemian flair for years to come.

Before purchasing a hat from Wesley James Co., it is important to determine your exact hat size to ensure a perfect fit. You can do this by measuring your head with a measuring tape, just above your ears, and across the mid-forehead – this length in inches or centimeters is your hat size. Alternatively, you can visit your local western wear shop to try on different hats or get professionally sized by a milliner. If you find that your hat is fitting a bit smaller than expected, take it to a hat shaper at your local western wear shop for adjustments. If you find your hat is fitting a little larger than expected, you can use foam inserts (i.e., purchase from Amazon) to add thickness and comfortability.

At Wesley James Co., we believe that the right hat can be a transformative addition to your wardrobe, bringing out your unique style and bold personality. If this is your first time wearing a hat, rest assured you are in the right place. Our hats are designed to make a statement and capture the essence of Western elegance with a touch of bohemian flair. Individuals who wear our hats are seen as unique and audacious, often garnering compliments wherever they go. The act of wearing a hat can make you feel fearless and confident, subtly changing your entire mood and elevating your outfit. Be bold, lead with your head, and let our expertly crafted hats enhance your overall look and style. ```

At Wesley James Co., I take pride in crafting custom hats and unique jewelry that combines Western elegance with a Bohemian flair, all from my home in Spring, TX. As a small business owner who also manages a day job, I am unable to provide 24/7 service. However, I am dedicated to attending to your orders and inquiries in a timely manner. I respond to inquiries Monday through Friday from 8 AM to 5 PM, and weekends from 8AM to 5PM unless I am working an events (i.e., hat bar). Orders are attended to as they arrive, ensuring each piece receives the attention and care it deserves. Thank you for your understanding and support of my small business.

For custom hat orders at Wesley James Co., you can send us an email at wesleyjcompany@gmail.com to request a quote. We also welcome direct messages on our social media platforms, including Instagram, Facebook, and TikTok. When reaching out, please provide a detailed description of what you are looking for and be sure to include your hat size. This information will help us better understand your needs and create a custom hat that perfectly fits your style.

Unfortunately, Wesley James Co. does not offer refunds for custom burned and distressed hats that do not fit. This policy is in place because the hat undergoes a unique process involving burning and distressing to achieve your desired look, effectively altering the hat irreversibly. As a result, these hats cannot be replaced or refunded if they do not fit. We strongly recommend ensuring that we have discussed and confirmed your hat size and design specifications thoroughly before placing your order. We appreciate your understanding and cooperation in this matter.